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Privacy Policy

Privacy Policy

Last updated: 2 September 2025

Who we are

RH Events Big Room Productions ("we", "us", "our") provides event planning and related services.

  • Legal/registered name: RH Events Big Room Productions

  • Company number: 15819299

  • Registered address: 128 City Road, London, United Kingdom, EC1V 2NX

  • Primary contact: Ryan Hanlon

  • Email: Admin@RH-Events.co.uk

We act as the data controller of personal data we collect and use. For UK/EU residents, we process personal data under the UK GDPR / EU GDPR and the Data Protection Act 2018.

What data we collect

  • Identifiers & contact details: name, email, phone, billing/event address.

  • Lead & enquiry data: website/Instagram/Facebook Lead Ads forms, WhatsApp messages, preferences.

  • Event details: dates, venues, budgets, guest numbers, suppliers.

  • Transaction data: quotes, invoices, payment status (we do not store full card numbers).

  • Technical data: IP address, device, browser, approximate location, cookies/analytics.

  • Marketing preferences & consent records.

How we collect data

  • Directly from you (forms, WhatsApp, email, phone, meetings).

  • From Meta platforms (Lead Ads/IG forms you submit).

  • From service providers (payment, CRM, analytics, communications).

Why we use your data (lawful bases)

  • Provide services & respond to enquiries — Contract.

  • Customer support & operations — Legitimate interests/Contract.

  • Business‑initiated WhatsApp messages (template) — Consent/Legitimate interests as applicable.

  • Marketing communications — Consent (and Legitimate interests for B2B where permitted). Opt‑out anytime.

  • Security, analytics, prevention of abuse — Legitimate interests.

  • Legal compliance (tax, accounting) — Legal obligation.

Sharing your data

We share data with trusted processors solely to operate our services: CRM/communications (incl. Meta WhatsApp Cloud API), payment and accounting, hosting/analytics, and vetted event suppliers where needed. We require processors to protect your data and act only on our instructions.

International transfers

Where data is transferred outside the UK/EU (e.g., US services), we use safeguards such as Standard Contractual Clauses or adequacy decisions.

Retention

  • Leads/enquiries (no booking): 24 months after last interaction.

  • Customers (bookings/invoices): 6 years for tax/accounting.

  • Marketing contacts: until you withdraw consent/opt‑out, or after 1 year of inactivity. Minimal suppression data retained to honour opt‑outs.

Your rights

You may request access, rectification, erasure, restriction, objection, and portability, and withdraw consent at any time. UK residents may complain to the ICO. Contact us at Admin@RH-Events.co.uk. We aim to respond within 30 days.

Cookies & analytics

We use cookies/analytics to improve our services. See our Cookie Policy for details.

Children

Our services are not directed to children under 13. If a child has provided data, contact us to delete it.

Security

We apply administrative, technical and physical safeguards, including access controls and encryption where supported.

Changes

We may update this policy. Material changes will be communicated via our website/communications.

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