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Terms and Conditions

Terms of Service

Last updated: 2 September 2025

Introduction

These Terms govern your use of RH Events Big Room Productions services, website(s), and communications (including WhatsApp). By engaging us, you agree to these Terms.

Services

We provide event planning and related services as set out in proposals/quotes and your Order/Booking Agreement.

Onboarding & communications

You consent to being contacted using the details you provide (including WhatsApp via Meta‑approved messages, where required). You can opt out of marketing at any time.

Your responsibilities

Provide accurate information, timely approvals, venue access, and any required content. You are responsible for permissions for materials you supply.

Fees & payment

Fees are as stated in your quote/contract. Late payments may incur; all amounts are inclusive of VAT, where applicable.

Cancellations & changes

Cancellation/rescheduling terms are set in your Booking Agreement.

Third‑party suppliers

We may recommend or subcontract suppliers. Unless we agree to manage them on your behalf, you contract with suppliers directly and are subject to their terms.

Acceptable use

Do not use our services unlawfully, to harass others, or to infringe rights. Do not interfere with security or proper operation of our systems.

Intellectual property

We retain IP in our pre‑existing materials and methods. 

Disclaimer

Except as expressly stated, services are provided “as is” without warranties to the maximum extent permitted by law.

Indemnity

You will indemnify us for losses arising from claims that materials you provided infringe third‑party rights or from your breach of these Terms.

Force majeure

We are not liable for delays/failures caused by events beyond our control (e.g., pandemics, strikes, extreme weather).

Governing law

These Terms are governed by the laws of England and Wales; the courts of England and Wales have exclusive jurisdiction.

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